Cancellation Policy

We understand that life happens, and sometimes you may need to cancel or reschedule your appointment. However, in order to provide the best possible care to all our patients, we have implemented the following cancellation policy.

1. Cancellation Notice

• We kindly request that you give at least 24 hours' notice if you need to cancel or reschedule your appointment.

• Cancellations made within 24 hours of the scheduled appointment may result in a fee.

2. Late Cancellations and No-Shows

• If you cancel or reschedule your appointment with less than 24 hours’ notice, a late cancellation fee of of 50% of your appointment fee  will apply up to a maximum of $50

• If you fail to attend your scheduled appointment without notifying us, this will be considered a no-show, and you will be charged the full fee for your appointment

• Repeated cancellations: We understand that emergencies can happen. However, repeated cancellations or no-shows may result in a review of your future appointment scheduling and we may require a credit card on file for future bookings.

3. How to Cancel

• To cancel or reschedule your appointment, please contact our office at 705-792-4663, or email info@goodwellnessclinic.ca; please ensure you provide your name, appointment date and time, and the reason for cancellation.

4. Payment

• Fees for late cancellations or no-shows are due at the time of your next appointment or may be charged to your provided payment method on file.

• Please note: you are not able to claim fees for missed appointments under extended health benefits.

Thank you for your understanding and cooperation. Your timely cancellation allows us to offer appointments to other patients in need of care.